Our Remote IT Services Save Organisations Time and Money

There are many hidden costs associated with IT assets within an organisation, which are being exacerbated by the shift to remote and hybrid work schedules. Organisations that have implemented these types of working arrangements for employees must now consider the collection, management, and deployment of IT assets across large geographic distances, which can complicate matters immensely. 

No matter where your organisation’s IT assets are located, Wisetek’s Remote IT services offers the same high levels of security and transparency that our clients have come to expect from a globally-trusted ITAD company. Our Remote IT services were first introduced in 2020 and now include the standardised reporting features of the Returntek Portal to help organisations better manage the complex tasks of IT asset management and deployment. 

Wisetek’s Returntek Portal is an innovative client services portal that enables clients to retain IT service solutions for their IT assets, including the management of collection, tracking, and reporting for IT assets. 

IT Asset Collection 

Collecting IT assets is all well and good when they’re located in a traditional office workplace, but it’s a lot more complex when remote workers are working from home, perhaps in the same city or perhaps much further away. 

Wisetek’s Remote IT services include the safe and secure collection of IT assets from employees’ homes in a confidential and professional manner. This includes standard service delivery that is integrated with the Returntek Portal. 

Real-Time Tracking 

Keeping tabs on IT assets spread across the homes of employees can be challenging, which is why accurate and up-to-date IT asset management and inventories are essential. Wisetek’s tracking service helps clients better understand the status of IT assets across the organisation, including their location, current deployment status, and much more. 

Uniform Reporting 

In addition to the management of IT assets across sometimes large geographic distances, organisations must also be aware of various other metrics for their IT assets, including condition and status. Good reporting helps IT departments better manage their IT assets and to maximise the ROI on any redundant IT assets. 

Fully Integrated with Wisetek’s Processes 

Wisetek clients benefit from our Remote IT services through seamless integration with our other processes on the Returntek Portal. This portal contains tracking and reporting for all IT assets within your organisation and helps to outsource the scheduling, management, and logistics of your organisation’s IT assets, no matter where they may be located.  

Cost-Effective & Cost-Efficient Remote IT Services 

A major cost driver for many IT departments during and since the pandemic has been the shift to remote and hybrid work schedules for employees. While from their end, working from home can bring about convenience, it can be cost-prohibitive for organisations to manage, deploy, collect, and redeploy IT assets to and from private homes across a city, and nearly impossible for employees located further away. 

Wisetek’s Remote IT services are ideal for global businesses operating in this ‘new normal’ and can significantly cut down IT budgets that have inflated for this specific reason. Our IT asset collection, tracking, reporting, and redeployment processes maximise data security whilst minimising the costs associated with managing IT devices spread across large geographic distances. 

Global Solutions for Global Businesses 

Wisetek’s Remote IT services provide scaleable, cost-efficient processes that add value to organisations both through providing efficient global IT asset management as well as cost-efficient solutions for modern, remote work settings that have now become commonplace. 

Our logistics expertise and our trusted  IT Asset Disposition processes make us an ideal choice for your organisation’s IT and HR departments. All collection and deployment of IT assets is done in a safe, secure, and reliable manner. 

Wisetek’s Remote IT Service Process Explained 

Employees first receive a padded box at their address, within which the device can be placed. Upon receipt of the asset, Wisetek will then perform a thorough review and inspection of the IT asset, followed by a deep clean. 

Depending on the needs of your organisation, our team will then conduct data erasure of the device, which ensures that no sensitive data remains on the device. 

Next, our team will then either redeploy, remarket, or recycle the device depending on your instructions and considering the condition and lifespan of the asset. This ensures that your organisation retains the maximum utility and ROI for each and every asset. 

Once the device has been processed in the desired manner, all information is reported through the Returntek Portal. Our valued clients can then review, in detail, all information pertaining to each individual asset, review certificates as relevant, request in and out-of-warranty repairs on the asset(s), keep the device in a ‘stock ready’ state for return to you, and/or issue the device for redeployment to another team member within your organisation. 

Wisetek’s Remote IT Services 

Wisetek’s Remote IT services offer a truly global solution to remote IT asset management, including the collection, tracking, and reporting of all IT assets used within an organisation, wherever they happen to be physically located. 

For more information, please contact enquiries@wisetek.net or visit our website. 

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